Transit Times & Shipping Rates
Radiant Skin Clinic will do its utmost to get your product(s) to you as quickly as possible, as accurately as possible, and as cost effectively as possible.
Order Turnaround Time:
- All orders placed by 2:30 p.m. EST the same day will be shipped that day provided all product is available and in stock.
- Customer email inquiries will be responded to within 24 hours or less on weekdays and 48 hours or less on weekends.
- Voicemail messages will be responded to within 24 hours or less on weekdays and 48 hours or less on weekends.
- Stock Notifications will be supplied via email or voice mail to any customer who will have a delay in shipping due to “Out of Stock” status within 24 hours of receipt of order. (in an effort to accommodate customer’s needs, “Out of Stock” items will never be charged until the product arrives in stock and is ready to leave the spa.)
- Arrangements may be made for “partial order” shipments however pro-rated shipping charges would apply.
**The following Shipping Rates for Domestic and International Destinations is subject to change at any time according to current rate fluctuations per carrier **
Domestic Shipping
• Standard Shipping
Under $75.00
Flat Rate $4.95 to street addresses (DHL Ground)
Flat Rate $4.95 to P.O. Boxes (Priority Mail)
Over $75.00
$5.95 to street addresses (DHL Ground)
FREE to P.O. Boxes (Priority Mail)
• Express Shipping
• 2nd Day Air (delivery within 48 hours of shipping date)
Flat Rate $15.95
*Cannot be shipped to P.O. Boxes or Military Addresses*
• Next Day Air Saver (by 3:00PM)
Flat Rate $24.00
*Cannot be shipped to P.O. Boxes or Military Addresses*
Canada Shipping - (shipped via USPS Global Priority Mail 6 - 10 day estimated delivery time)
Flat Rate $15.00
**(does not include charges for tax or duty)**
International Shipping - (shipped via USPS Global Priority Mail 6 - 10 day estimated delivery time)
$28.00 Flat Rate
**(does not include charges for tax or duty)**
The following products may not be shipped outside the USA.
Neostrata
Exuviance
Obagi
DCL
SkinCeuticals
MD Forte
Please contact info@RadiantSkinClinic.com if you have any questions.
December 27th, 2007 at 7:07 am
I placed and order on 12/24/07. The order number is 35233. I am very excited about using this product ( clinac oc eight mattifying gel). Can you please tell me when I should expect to receive the product? Thanks so much.
Hello Shayla:
Your order for OC Eight Mattifying Gel was processed and shipped on Wed. Dec. 26th. This shipment went out by US Priority Mail - tracking number:
9101805213907186382637
We suspect you should receive this parcel with your regular mail delivery on or around the end of the week, Fri. Dec. 28th or Sat. Dec. 29th. A follow up email with this information has also been sent to you today. Please contact us with any further inquiries you may have.
Happy Holidays!
Radiant Skin Clinic & Shoppe